Orders Placement time
Orders placed before 06 PM – GTM (UTC+1) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
How long will it take to get my custom Wallet from the moment I order?
Orders are processed within 24 hours
Most of our items are made to order, and may take up to 1-3 weeks to complete and ship. We will email you with a tracking number as soon as your item is en route. We appreciate your patience!
How much does shipping cost?
$5 Flat rate shipping. Complimentary Delivery on Orders over $85 Within the United States.
Where do you ship?
We ship internationally! If you don’t see your country, please e-mail us at email@example.com and we will look into it.
How do I know when my order has shipped?
As soon as your wallet leaves Marrakech, we’ll send you a tracking number to follow its journey across the world.
Is there a way to get my Wallet sooner?
In a rush? Send us a note at firstname.lastname@example.org and we’ll do everything we can to accelerate the process
What do I do if my wallet is damaged during shipping?
We take every precaution to keep your wallet safe in transit, but if something happens along the way, don’t worry. Drop us a line via email@example.com and we’ll make it right.
What are my delivery options?
All orders are shipped via FedEx International Air from Marrakech. If for some reason FedEx doesn’t deliver to your area, we’ll use DHL.
How long does delivery take once my order has shipped?
All items are shipped by air from Marrakech, so your order shouldn’t take more than 3 -5 business days between the time it takes off and when it arrives at your door.
Do you deliver on weekends?
Unfortunately, FedEx does not allow for weekend delivery.
Can I cancel my order?
After placing an order, you have until 7:00 PM ET the following day to cancel and receive a refund. Because every piece is made just for you, entirely by hand, orders cannot be canceled past this deadline.
INTERNATIONAL SHIPPING: How much will I have to pay in taxes and Duties?
If you are shipping within the USA, local sales tax will be charged where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by Yak goods and pay use tax on those purchases unless exempt under local State law. As for Duties, they do not apply to shipments to the USA.
Outside the USA, ALL destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties are not included in your final purchase price. You will instead be invoiced by our shipping partner, FedEx or DHL, and be liable for all charges applied to your order.