Change your mind? We understand.

Change your mind? We understand.

Send us an email ( and we will get the return process rolling.

If you are unsatisfied with your purchase we would love to know why. This is valuable information and we appreciate your feedback.

Any item not in its original condition or damaged will not be eligible for a refund. Digital Products are also non-refundable.

Every product that leaves our workshop should exceed your expectations. We are proud to offer:

– Unlimited Lifetime Warranty
– 30 Day Returns
– FREE Exchanges
– Super fast returns, you’re done in less than 3 minutes

When you buy from Yak Goods, know that we stand behind our work.


If your product is faulty, or we sent you the wrong order by mistake, contact us within 30 days of delivery to get a replacement.

If you changed your mind or it wasn’t what you were expecting, we’ll be happy to exchange or refund your purchase and provide you with a prepaid label.

Returning Items for Exchange:

– Send your items back to us within 30 days of delivery for store credit.
– We will provide you with a prepaid return label
– We will process your exchange or store credit as soon as you mail your item back to us.

All refunds are processed back to the original method of payment. If your card has expired or been canceled then the return will be issued as a store-credit.

Only one return transaction per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.

If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account.

Returning Items for Refund:

– Send your items back to us within 30 days of delivery for a refund.
– We will provide you with a prepaid return label
– International customers (outside US and Canada) must arrange their own postage.
– We will process your refund within 5 business days of receiving your return minus the cost of the prepaid label.


We cannot accept returns or exchanges for:

– Custom products or engraved products.
– If you permanently altered something we made.
– Final sale items.

If a return is made due to the Yak Goods being at fault, then we will arrange the shipping for you through the courier of our choice. We will not reimburse your return freight costs should you decide to ship it back on your own expense; no exceptions will be allowed.

For all warranty issues, our first step will always be to repair the item. If the item is not repairable, we will replace the item. If the leather color or item style originally ordered is unavailable, we will work with the customer to find a suitable replacement.

Yes. However, if this is a return coming from outside of Canada, you must write on customs form that this item is “RETURNED UNDER WARRANTY.”


Failure to do so will result in us having to pay additional fees and will be deducted from your refund. If you have any questions about this, contact our team and we can help you with your label.